MyCivic coordinates the full lifecycle of municipal service delivery. From the moment a citizen drops a pin on a map to the geo-tagged photo that confirms the repair.
From citizen report to geo-verified resolution. Every step automated, every action logged, every outcome documented.
A citizen places a pin on the map. In under one second, MyCivic identifies the responsible entity based on location and service type, assigns the work order, and starts the SLA clock. Over 80% of reports require zero human triage.
When the job is done, a field supervisor uploads a geo-tagged completion photo. Before and after, GPS coordinates and timestamps. The citizen receives confirmation with evidence attached.
Five indices measure your city's operational health: service quality, mobility, cleanliness, openness, and governance. Filtered by zone, enterprise, over any time period.
Every action timestamped. Every transition logged. Every resolution documented with photographic evidence. An immutable record for internal review and external accountability.
Resolution rates, SLA compliance, response times, and five performance indices. Updated in real time, accessible from any device.
Other systems mark issues as "resolved" in a database. MyCivic requires a geo-tagged photo from the site, matches it against the original report location, and sends the evidence directly to the citizen.
Photo, pin, category. Under two minutes.
→Right entity, right zone. Under one second.
→Work order, SLA timeline, tracked progress.
→Geo-verified photo sent to the citizen.
MyCivic gives municipal leaders a single, transparent view of operational performance. Better prioritisation, faster decisions, and measurable service quality across every department.
See where resources are needed most. Direct investment where it has the greatest impact, with clear data on volume, response time, and resolution rate by zone and category.
Automated routing replaces manual call-centre triage. Real-time dashboards replace monthly spreadsheets compiled by hand. Immediate and measurable operational savings.
Consistent, responsive, trackable service delivery. Citizens see their report acknowledged, tracked, and resolved with evidence. That consistency builds institutional credibility.
Privacy by design, GDPR-compliant architecture, and data residency in the region of your choice. We collect the issue, not the citizen.
We'll walk you through a live demo configured to your city's structure. Zones, departments, service entities. No slides. Working software.
Request a live demo →